Return & Refund Policy
Your satisfaction matters deeply. Please read this policy carefully before completing your purchase.
Custom Orders
All custom and commissioned orders are final sale. Because each piece is created specifically for you, custom orders are non-returnable and non-refundable under any circumstances.
Return Eligibility
Returns on eligible items are accepted on a case-by-case basis and must be pre-approved before any item is sent back. To request a return, please contact us within 3 days of receiving your order. Requests submitted after this window will not be accepted.
Condition & Packaging
Approved returns must be in their original, unaltered condition — unworn, unused, and undamaged. Items must be carefully and securely packaged to prevent damage in transit. We reserve the right to decline a refund for any item that arrives damaged due to inadequate packaging.
Return Shipping
Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in return transit.
Refunds
Once your return is received, it will be inspected and you will be notified of the outcome. Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear after approval.
How to Request a Return
To initiate a return, email us directly at angelavalenteromeoartist@gmail.com before sending anything back. Include your order details and reason for return. You can also use the contact form on this site. Returns sent without prior approval will not be accepted.
Thank you for supporting independent art. If you have any questions about your order, don't hesitate to get in touch.